Question 1

How long does delivery take?

Accepted Answer

Dubai 1–2 days, Abu Dhabi 1–3 days, all other Emirates 2–4 business days. Orders placed before 2pm GST (Mon–Sat) are dispatched the same day.

Question 2

Is delivery free?

Accepted Answer

Yes, free delivery on all orders above AED 500. Orders below AED 500 have a flat rate of AED 25.

Question 3

Do you offer same-day delivery?

Accepted Answer

Yes, express same-day delivery is available in Dubai for AED 50 extra. Order before 12pm.

Question 4

Can I track my order?

Accepted Answer

Yes. You receive SMS and email with a tracking number when your order is dispatched. You can also track at appleforce.ae/track-order.

Question 5

Do you deliver outside UAE?

Accepted Answer

Currently we deliver within the UAE only.

Question 6

Are your Apple products genuine?

Accepted Answer

100% genuine, UAE version, factory sealed. All products are sourced from UAE authorized Apple distributors. You can verify any device serial number on apple.com.

Question 7

Are products UAE version?

Accepted Answer

Yes. All iPhones are UAE version with dual SIM (nano-SIM + eSIM), Arabic support, and UAE warranty.

Question 8

Do products include Apple warranty?

Accepted Answer

Yes. Full standard Apple warranty is included — 1 year for most products, 90 days for accessories.

Question 9

Are you an official Apple Store?

Accepted Answer

We are an independent reseller, not an official Apple Store. All products are 100% genuine Apple.

Question 10

What is your return policy?

Accepted Answer

14 days from delivery, item must be in unopened sealed condition. See our full return policy at appleforce.ae/return-policy.

Question 11

What payment methods do you accept?

Accepted Answer

Visa, Mastercard (via Stripe), Tabby, Tamara, Cash on Delivery (Dubai/Sharjah, up to AED 2,000), and Bank Transfer.

Question 12

Is it safe to pay online?

Accepted Answer

Yes. All payments are secured by Stripe (PCI-DSS compliant). Card details are never stored on our servers.

Question 13

Can I pay cash on delivery?

Accepted Answer

Yes, for orders in Dubai and Sharjah with a total up to AED 2,000. A handling fee of AED 10 applies.

Question 14

Do I need an account to order?

Accepted Answer

No. Guest checkout is available. Creating an account lets you track orders and save addresses for faster checkout.

Question 15

How do I cancel an order?

Accepted Answer

Call +971 55 463 6100 or WhatsApp immediately. We can cancel before dispatch. After dispatch, use our return process.

Question 16

My device won't turn on. What do I do?

Accepted Answer

Contact us first at +971 55 463 6100. If within 14 days, we arrange an exchange. After 14 days, Apple warranty applies — visit an Apple authorized service provider in the UAE.

Frequently Asked Questions

Orders & Delivery

Products & Authenticity

Returns & Payments

Technical & Account