Apple Warranty in UAE
Understanding Apple's warranty coverage in the UAE is important whether you're buying new or pre-owned. Here's everything you need to know about warranty claims, AppleCare+, and your options when something goes wrong.
Apple's 1-Year Limited Warranty
Every new Apple product sold in the UAE comes with a 1-year Apple Limited Warranty. This covers manufacturing defects — hardware failures that aren't caused by accidental damage, unauthorized modifications, or misuse. This warranty is automatic and doesn't require registration.
What's Covered
✓ Battery failures or abnormal battery drain (below 80% capacity within warranty)
✓ Display defects (dead pixels, backlight issues)
✓ Charging port failures
✓ Speaker or microphone defects
✓ Software issues caused by hardware defects
What's NOT Covered
✗ Cracked screens or physical damage
✗ Water damage (even though iPhones are water-resistant)
✗ Damage from unauthorized repairs
✗ Normal wear and tear (scratches, etc.)
✗ Theft or loss
AppleCare+ in UAE — Pricing
iPhone: AED 599–999 depending on model (covers 2 years)
MacBook Air: AED 999 (covers 3 years)
MacBook Pro: AED 1,399–1,799 (covers 3 years)
iPad: AED 349–599 (covers 2 years)
Apple Watch: AED 299–449 (covers 2 years)
AppleCare+ must be purchased within 60 days of buying the device. It covers 2 incidents of accidental damage per year (with a service fee of AED 99–449 depending on the repair type).
Where to Get Service in UAE
Apple Store: Mall of the Emirates (Dubai) and Dubai Mall. Walk-in Genius Bar appointments available.
Apple Authorized Service Providers: Multiple locations across Dubai, Abu Dhabi, and Sharjah including iSTYLE service centers.
Independent repair: For out-of-warranty devices, AppleForce repair service in Bur Dubai offers competitive pricing on screen replacements, battery swaps, and other common repairs.
Frequently Asked Questions
How long is Apple warranty in UAE?
All new Apple products come with a 1-year Limited Warranty in the UAE. AppleCare+ extends this to 2 or 3 years depending on the product and plan chosen.
Where can I claim Apple warranty in Dubai?
Apple Store (Mall of the Emirates or Dubai Mall), any Apple Authorized Service Provider (AASP), or through Apple Support online at support.apple.com.
Does Apple warranty cover cracked screens?
No. Apple's standard warranty only covers manufacturing defects. Accidental damage requires AppleCare+ or is an out-of-warranty repair. AppleCare+ covers 2 incidents of accidental damage per year.
Is Apple warranty valid internationally?
Yes. Apple's Limited Warranty is valid worldwide. If you buy an iPhone in Dubai, you can get warranty service at Apple Stores in any country.
Does buying used void Apple warranty?
No. Apple warranty is tied to the device, not the buyer. If the original warranty or AppleCare+ is still active, it transfers to the new owner automatically.
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